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Shipping Policy

Our goal at the Low Carb Nexus® is to provide you with quality products, at a good price, in as timely and inexpensive a manner as possible, yet with a "personal touch!" Toward that goal our Shipping Policies are as follows:

Shipping Time vs. Transit Time

  • We usually ship within 24 hours of receiving an order. The next business day should be used in calculating transit and arrival times. If your order is delayed for any reason, you will be notified.

  • We normally ship Monday through Friday. Shipping vendor holidays sometimes restrict this schedule.

  • Shipping time refers to how quickly we process the order.

  • Transit time refers to the number of days your order remains in motion by the shipping vendor. Please note that transit time only includes days that the vendor keeps an order in transit. UPS, for example, does not keep a shipment in motion over a weekend. So, a three day order shipped on Friday would arrive on Wednesday, not Monday.

  • You can use the UPS ground delivery map to see how many days ground delivery will take to your location.

  • Shipping time may sometimes be delayed by 1 day if an out of stock item is expected in the next day.

  • Personal Check orders will not ship until we receive your check.

Shipping Methods and Restrictions

  • We ship by UPS or USPS. Whenever possible, we recommend UPS because they guarantee a delivery date and have an excellent order tracking system.

  • We recommend Priority Mail for orders shipped to Alaska, Hawaii, and US territories.

  • We ship to PO Boxes, and APO/FPO by Priority Mail.

  • You may select the shipping method for your order. However, we reserve the right to change shipping methods if it better serves the customer. The most likely reasons we would change your shipping method would be:

1)  If another method would get the package to you quicker due to a weekend or holiday layover and your package contains perishables.
2)  A package is “oversized” for its weight. UPS requires large packages to meet certain weight restrictions. So a package of 12 bags of chips would be large, but light. Shipping by UPS would require additional shipping charges. In this case we might ship by Priority Mail to avoid the oversized shipping fee.
3)  A PO Box, APO/FPO address, or other address that UPS does not deliver to has been provided.
4)  If you absolutely want the method you pick to be used, please note it in your comments. Any additional fees charged by the shipping vendor will be charged to your account.

  • If a change in the shipping method is required the customer will be notified.

  • If a package requires additional shipping fees due to postal or ups requirements, we will notify the customer. If the additional fees are approved, or an alternate method is selected, then we will ship the order.

Perishable Items

  • Orders containing frozen foods will not ship late in week. If an order will be held over a weekend at a warehouse, we will either hold the order for Monday shipment, or change shipping vendors. This is done to assure that your order arrives in optimal condition.

  • Orders containing chocolates will not ship late in the week in warm months or to warm climates. If an order will be held over a weekend at a warehouse, we will either hold the order for Monday shipment, or change shipping vendors. This is done to assure that your order arrives in optimal condition.

  • Chocolates and frozen products have a warning on each product page. In addition, a warning is visible on the shipping page. This warning will apply even if the item is not labeled as perishable on the product page. (You will know if you are order chocolate or frozen foods). If you select a shipping method longer than that suggested, then we cannot be responsible for the condition of the product when it arrives.

Stock Shortages

  • While we make every effort to avoid stock shortages, sometimes it does occur. If we should be out of stock on something you order, your order will be shipped and updated to reflect the stock shortage. The cost of the missing item will be deducted from your total. You will be sent an email detailing what item, or items, were missing.

  • We do not backorder items.

  • If an item is out of stock when you order, you may request an email when the item comes back in stock.

Different Mailing Address/Gift Deliveries

  • Our shopping cart allows you to keep an address book of people and places to which you like to have your orders shipped. Simply pick the address from your list to which you would like this particular order to ship.

  • Orders that are re-routed after they leave our warehouse, or are incorrectly addressed by the customer, will incur a $10 fee. Our shipping labels are generated directly from the address you specify. So please double check your address, zip code, apartment number, etc. We are charged a fee for any changes necessary by UPS, so we must pass this fee on to you if you enter the information incorrectly.

International Orders

  • Please do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

  • Your country may impose its own tariffs or customs fees. You will be responsible for these fees.

  • Global Express or UPS are recommended for International Orders since we can track the order's progress out of the United States. We cannot guarantee the delivery of non-trackable orders.

  • Orders may be delayed by your Customs facilities.

  • Once an order is received by your local delivery service, your local delivery schedules and customs will prevail.

  • Canadian customers may want to consider Canadian Express as large brokerage fees are imposed on ground orders. These fees are waived for express orders.

  • Frozen foods do not usually arrive in good condition due to the longer transit times involved. Joe Bread is the exception. It can be shipped internationally.

  • Since chocolates are subject to heat, we cannot guarantee chocolates for longer transit times.

  • International orders must meet all Postal or UPS restrictions. If additional shipping fees are required to ship your order due to size or weight, you will be asked to approve the charges before we ship the product.

Problems with your order

  • While we endeavor to ship accurately, if there should ever be a problem with your order, please notify us on the day it arrives.

  • If your order does not arrive in good condition, please notify us on the day it arrives. In addition, please keep the packing box since the shipping vendor may wish to inspect it. When possible, have the delivery person note any boxes that arrived damaged.

  • If your order should be late in arriving, please notify us so that we may begin tracking procedures.

Return Policy

  • If you have never tried a product before, please only order one (1) of that product until you determine if you like it! This is especially recommended for protein bars and drinks as tastes do vary from person to person.

  • Unopened product may be returned at the customer's expense. If it is in re-sellable condition, your account will be credited for the product when we receive it.

If you have other questions concerning shipping, please contact us at service@lowcarbnexus.com, or call us Toll Free at 1 (866) LCNEXUS (526-3987).  Low Carb Nexus® is a Division of A&S Natural Health, Inc.